Hi; looking for help on an ongoing problem that I wasn't able to remedy.
For many years, my area has only had 1 "real" ISP that offered good speeds. Now, we DO have a fiber company installing, but it's been a very slow process, and unlikely in the next 6 months/year to reach my part of town.
I'm currently battling an issue where every day, at 5pm onwards, i get bad network jitter. The numbers range from an "average" of 30-50, but spike to 130+ frequently. Im aware this is peak times and am assuming this is due to node congestion. I know ISPs are awful for the most part and a single person doesnt matter, but is there ANYTHING i can do to get them to give a damn?
I'm relatively tech savvy, but not super. Here's what i've tried thus far;
Using their modem (Hitron CGNM 2252), with my own ASUS AC86U router with Asuswrt-merlin and Cake SQM.
Wired connection (tried multiple cords)
Problem still occurs if im plugged into modem directly without router.
Removed splitter from the coax line, as i wasnt using it.
It's just me, so i only have 2-3 devices using internet, but i game heavily and video call in the evening hours.
I am using graphs from the ASUS router page, as well as jitter.is. I have pinged and done traceroutes to various addresses as well. I understand these probably arent the most reliable, so if theres something you'd recommend, feel free to let me know.
tl;dr - jitter issues during peak hours; how can i mitigate or get my ISP to help